FAQs and Troubleshooting

This section addresses common questions and issues that users may encounter while using IsabiPay Escrow. If you face any difficulties, check the FAQs below for quick solutions, or follow the troubleshooting tips to resolve issues efficiently.

Frequently Asked Questions (FAQs)

1. What is IsabiPay Escrow?

IsabiPay Escrow is a decentralized platform built on the Solana blockchain that allows buyers and sellers to conduct secure transactions through automated smart contracts. Funds are held in escrow until the agreed-upon terms are met.

2. How do I create an escrow transaction?

To create an escrow transaction, connect your wallet, fill in the transaction details (such as the amount, terms, and parties involved), and deposit the funds into the escrow contract. Both parties need to agree on the terms before the transaction is activated.

3. What cryptocurrencies are supported on IsabiPay Escrow?

Currently, IsabiPay Escrow supports SOL (Solana’s native token) and other Solana-based tokens. The platform will continue to expand its support for additional cryptocurrencies over time.

4. How does IsabiPay ensure the security of my funds?

IsabiPay Escrow uses smart contracts on the Solana blockchain to lock funds in escrow. Funds are only released once all contract conditions are met. The use of blockchain technology ensures that all transactions are secure, transparent, and immutable.

5. Can I modify the terms of an escrow transaction after it has been created?

Yes, the terms of an escrow transaction can be modified, but both parties must agree to the changes. Any modification to the contract will trigger an update to the smart contract, and both parties will need to reapprove the new terms.

6. What happens if there is a dispute?

If a dispute arises, either party can initiate the dispute resolution process. Funds will remain locked in escrow until the dispute is resolved, either through mutual agreement, arbitration, or multi-signature resolution.

7. How do I resolve a dispute?

Disputes can be resolved by submitting evidence through the platform. If mediation or arbitration is needed, IsabiPay’s dispute resolution system ensures fairness by involving a neutral third party to review the case. Once resolved, the funds are released according to the decision.

8. What are the fees for using IsabiPay Escrow?

IsabiPay Escrow charges a minimal fee for transaction processing. In addition, small transaction fees are paid in SOL for the underlying blockchain transactions. The fees are clearly displayed during the transaction creation process.

9. How do I withdraw funds from an escrow transaction?

Once the terms of the escrow agreement have been fulfilled, the funds will be automatically released by the smart contract to the seller or recipient. You will receive a notification, and the funds will be transferred to your wallet.

10. Can I integrate IsabiPay Escrow into my marketplace or platform?

Yes, IsabiPay Escrow provides API access for developers to integrate the platform’s escrow functionality into other marketplaces or applications. This enables you to provide secure transactions for your users.

Troubleshooting

1. I am unable to connect my wallet to IsabiPay.:

Ensure that you are using a Solana-compatible wallet such as Phantom, Sollet, or Ledger. Check that your wallet is connected to the Solana network, and verify that you have sufficient SOL in your wallet to cover any network fees.

2. My escrow transaction is stuck, and the funds have not been released.

If the transaction is not proceeding as expected, first ensure that the contract terms have been fulfilled. If the issue persists, check the transaction status on the Solana blockchain using a block explorer. If the funds are still locked and there is no clear reason, initiate a support request or file for dispute resolution through the platform.

3. I am unable to initiate a dispute.

Make sure you are following the correct process by navigating to the "Ongoing Escrows" section and clicking “Initiate Dispute.” If the option is not available, verify that the contract terms are valid and that both parties have fulfilled their respective obligations. If the issue persists, contact support for further assistance.

4. I have not received a confirmation for my escrow transaction.

Transactions may take some time to process depending on network congestion. Check your wallet to ensure the transaction was submitted, and view the transaction status on the blockchain. If the transaction is still pending after an extended period, ensure that your wallet is properly connected and retry. If unsuccessful, contact IsabiPay support.

5. My dispute was resolved, but I still don’t have access to my funds.

After a dispute is resolved, the funds should be automatically released by the smart contract. If the funds have not been released, check the blockchain for the transaction status. If it appears that the transaction did not complete correctly, contact support with the details of your case for further investigation.

6. I’m experiencing high transaction fees.

Transaction fees on the Solana blockchain are generally low, but they can increase during periods of high network activity. Ensure that you have enough SOL in your wallet to cover these fees. If fees are significantly higher than expected, try again later when network congestion has decreased.

7. I cannot upload evidence for my dispute.

Ensure that your file meets the platform's upload requirements, including file size and format. If you continue to face issues, try refreshing the page or using a different browser. If the issue persists, contact IsabiPay support for assistance.

7.3 Contacting Support

If you encounter any issues that you cannot resolve using the FAQs or troubleshooting tips, you can reach out to IsabiPay support by submitting a ticket through the support portal on the platform. Make sure to include all relevant transaction details and error messages to help the support team assist you as quickly as possible.