Contact and Support

At IsabiPay Escrow, we prioritize customer satisfaction by providing comprehensive support to help users navigate any challenges or questions they may encounter. Whether you need technical assistance, guidance on using the platform, or help resolving issues, our support team is here to assist you.

Contacting Support

If you need help, there are several ways to contact IsabiPay Escrow’s support team:

Support Portal:

The primary way to contact us is through our online support portal. To access it, navigate to the “Support” section on the IsabiPay Escrow website, where you can submit a detailed request outlining your issue or question.

Email Support:

You can also reach us directly via email at [email protected]. Be sure to include your transaction ID, email address, wallet address, and any relevant screenshots or error messages to help expedite your inquiry.

In-App Support:

IsabiPay Escrow offers in-app support for logged-in users. You can initiate a live chat or submit a ticket through the platform interface, ensuring that our team is aware of your account details for faster service.

Community Forum:

Engage with other users and our support team in the IsabiPay Escrow Community Forum. This is a place to ask questions, find answers to common problems, and share knowledge. Our support team regularly monitors the forum to provide assistance.

8.2 Support Hours

Our support team is available Monday through Sunday from 9 AM to 6 PM (UTC). For urgent issues, such as disputes or transaction errors, we aim to provide a response within 24 hours.

Response Time:

For general inquiries, we typically respond within 48 hours. For dispute resolution and urgent matters, we prioritize cases to ensure a quicker resolution.

What to Include in a Support Request

When submitting a support request, providing detailed information will help our team resolve your issue faster. Make sure to include the following:

Transaction ID: Each escrow transaction has a unique ID. Including this ID helps us quickly locate the transaction and assess any issues.

Email Address: Providing your emaill address (and that of the other party, if relevant) helps us verify the transaction and user involved.

Wallet Address: Providing your wallet address (and that of the other party, if relevant) helps us verify the transaction and user involved.

Description of the Issue: Clearly describe the issue you're facing, including the steps that led to the problem and any error messages you received.

Screenshots or Files: If relevant, attach any screenshots, files, or other evidence that can help explain or support your issue, especially in the case of disputes.

Escalating Issues

If you encounter an issue that is not resolved through standard support channels or if a transaction or dispute is critical, you may escalate the matter by:

Filing a Priority Request:

Mark your issue as high priority when submitting a support ticket, especially if it involves locked funds or time-sensitive transactions.

Contacting a Mediator:

For disputes, you can escalate the issue to a mediator directly through the platform by selecting the "Request Mediation" option in the Dispute Resolution section.

Resources for Self-Help

While we are always here to help, we encourage users to explore the following resources before reaching out for support:

User Guide:

This guide provides comprehensive instructions on how to use the IsabiPay Escrow platform. It includes step-by-step walkthroughs and detailed explanations of platform features.

FAQs:

Our FAQs section is constantly updated with answers to common questions and troubleshooting tips. It is a great place to find quick answers to general inquiries.

Community Forum:

Engage with the IsabiPay Escrow user community for advice, tips, and solutions to common problems. Other users may have faced similar issues and can offer insights that lead to quick resolutions.

Knowledge Base: Access detailed articles and tutorials on how to use the platform, ranging from creating escrow transactions to resolving disputes.

Feedback and Suggestions

We welcome feedback from our users to help improve IsabiPay Escrow. If you have any suggestions or comments on how we can make the platform better, feel free to submit feedback through the platform or by emailing us at [email protected]. Your input helps us refine our services and ensure a better experience for all users.

Social Media and Updates

Stay up to date with the latest news, updates, and announcements from IsabiPay Escrow by following us on social media:

Twitter: @IsabiPayEscrow Facebook: @IsabiPayEscrow Instagram: @IsabiPayEscrow Youtube: @IsabiPayEscrow LinkedIn: IsabiPay Escrow Medium: IsabiPay Escrow Blog

These channels provide real-time updates about new features, security patches, and other important developments related to the platform.

In conclusion, the IsabiPay Escrow support team is dedicated to ensuring a smooth and secure experience for all users. Whether you're seeking help with a transaction, looking for advice on using the platform, or submitting feedback, we are here to assist you every step of the way.